Effective November 3, 2026
Ascend Education Group, Corp.
884 Lincoln Way, Suite 38, Auburn, CA 95603, United States
info@ascend-ce.org
You can get a full refund within 14 days of buying a course, as long as you haven't started a scenario or assessment.
When you can get a refund
We refund the full course price if all three of these are true when we receive your request:
- It is within 14 calendar days of your purchase.
- You haven't started any scenario or assessment in the course. Opening a scenario counts as starting it, even if you don't submit an answer.
- No certificate or credential has been issued to you for the course.
When a standard refund isn't available
Once any of those conditions no longer applies, the purchase is final. The scenarios and assessments are the core of each course, which is why starting one ends the refund window. The exceptions below list the cases where we refund anyway.
How to ask for a refund
Email info@ascend-ce.org from the address on your account. Include your name and the course. We'll confirm whether you're eligible within 3 business days.
What happens next
- Approved refunds go back to the card or payment method you used. Your bank may take 5 to 10 business days to show it.
- Your access to the course ends when the refund is processed.
- We keep a record of your enrollment and any activity, as we do for every learner. A refund doesn't delete your account.
Exceptions
In these cases we refund or fix the problem even if the three conditions above aren't met:
- ASCEND cancels or withdraws a course you paid for: full refund.
- You were charged twice for the same course: we refund the duplicate charge once we confirm it.
- A technical problem on our side stops you using the course and we can't fix it in reasonable time: we fix it, extend your access, or refund. You choose between a refund and an extension when a fix isn't possible.
- The law requires a refund or other remedy: we provide it, whatever this policy says.
Your legal rights
Our three conditions apply only to the voluntary refund ASCEND offers. They never limit a refund or remedy the law requires. If both could apply, you get whichever is better for you.
We may approve a refund outside this policy in unusual circumstances. That's a one-off decision and doesn't change the policy for anyone else.